PCR Manager

SUMMARY

Administers and coordinates the Purchased Referred Care (PRC) Services Self-Governance Compact Health files, computerized HI-TECH management system, Resource Patient Management System (RPMS), software systems relevant to position as needed, and act as liaison between clients, providers, and Third-Party Administrator. This position will perform the duties of the Program Director for Purchased Referred Care Services. In addition, this position will include Tribal Premium Sponsorship Program responsibilities and PRC Transport responsibilities. Excellent customer service a must.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in the Medical Field or the equivalent experience. *
• Minimum of five (5) years of experience Purchased Referred Care.
• Must have a valid Michigan Driver's License and be insurable by the GTB insurance carrier.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain the HI-TECH management system, including client and vendor files
• Maintain the computerized Voucher Management System including client and vendor files, budget management files, and computerized commitment register.
• Determine eligibility for enrollment in PRC HI-Tech program by collecting appropriate documentation from applicants.
• Access the Hi-Tech computer system to add, change and delete contracts for clients as necessary.
• Maintain data files in IHS-provided RPMS computer system to assure that credit for client contact is received by the Tribe at the national level.
• Answer written and telephone inquiries from clients and health care providers on behalf of the GTB Health Department.
• Adjust and approve vouchers for payment and submit payment approval requests to the accounting department.
• Work with Patient Registration to streamline patient eligibility/registration.
• Serve as a tribal member/client advocate with area hospitals/providers.
• Collaborate with Benefits Administrator to ensure clients apply for all eligible medical benefits (i.e., Medicaid, Medicare, etc.) Assist in determining medical eligibility and work with client to apply for Medicaid.
• Tribal Premium Sponsorship Program responsibilities:
  • Assist in determining eligibility in the Tribal Premium Sponsorship Program and work with client(s) to apply for Sponsorship, working collaboratively with the Benefits Coordinator and other Department Staff. Must train and pass to become Certified Assistor through the Marketplace Learning Management System (MLMS) with Center for Medicare and Medicaid Services (CMS).
• Maintain manual files of check copies, vouchers, contracts, and other documents pertinent to the activities of the health program.
• Assure the proper classification of voucher and other commitments or expenditures in order to facilitate the preparation of monthly reports for submission to IHS Compact. Assist in preparation of monthly report package.
• Obtain periodic training and upgrading as appropriate to maintain professional skills and stay current in modern health issues.
• Comply with Privacy Act regulations as specified in the IHS contract.
• Attend Tribal Council and Health Committee meetings when necessary, and provide assistance and advice as requested.
• PRC Claims focus and tasks include researching claims information for clients, vendors, and Providers utilizing the Hi-Tech system, RPMS, and paper files, and include eligibility as well.
• Other duties as assigned that relate to the health needs of the membership and the IHS Compact/Annual Funding Agreement.
• Other duties as assigned.

OTHER SKILLS AND ABILITIES

• Must have good oral and written communication skills
• Must be self-starter and have excellent organizational skills
• Work requires proficiency in computer literacy, preferably in Microsoft Windows, Word, Excel, Outlook, and other Microsoft office products and database applications.
• Must have good interpersonal skills with demonstrated patience, tact, and respect.
• Uses good judgment in interpreting guidelines, in adapting department procedures, or in recommending approaches or solutions for specific problems
• Must have outstanding verbal and written communication skills.
• Must have good time management and organizational skills
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Ability to work independently, with people in a group setting, and be a team player.
• Exceptional detail and follow-up skills are critical.
• Must have good customer service skills.
• Must be reliable and maintain confidentiality.

EDUCATION and/or EXPERIENCE

• Bachelor's Degree in the Medical Field or the equivalent experience. *
• Minimum of five (5) years of experience in Purchased Referred Care.
• Must have completed Program Director Training or complete within one year of hire.

SUPERVISORY RESPONSIBILITIES

The Purchased Referred Care staff, Benefits Coordinator and Transporters

EQUIPMENT TO BE USED

General office equipment including but not limited to computer, copier, calculator, fax machine, and telephone.

TYPICAL PHYSICAL DEMANDS

Travel throughout the six-county service area required. Requires sitting, lifting, reaching and walking. Some lifting of small office equipment up to 25 lbs. Also requires manual dexterity to operate office equipment.

TYPICAL MENTAL DEMANDS

The employee uses judgment in identifying and selecting the most appropriate procedures to use, or in determining which of several established alternatives to use. Deadlines are involved so there is time pressure on occasion.

WORKING CONDITIONS

A good deal of work is performed in an office setting. Working at GTB Satellite locations is required and the expectation is there may be travel within the six-county service area.

COMMENTS

Native American preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is a must.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time through motion with Tribal Council approval. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Current Openings for PCR Manager Jobs at Grand Traverse Band of Ottawa and Chippewa Indians