Occupancy Specialist - NAHASDA/Act 37

SUMMARY

The Occupancy Specialist provides effective management of dwelling units of Grand Traverse Band Housing Low Rent programs in the 6-county service area. Overall responsibility involves activities such as calculating rents, monthly payments and other charges, day-to-day maintenance of physical properties and tenant relations. Provides oversight and ensures that established Grand Traverse Band Housing Department and Housing and Urban Development (HUD) rules, regulations and guidelines are compliant.

MINIMUM QUALIFICATIONS

• High School diploma or GED.
• One year of experience in a related field.
• Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish rents, required monthly payments, and other charges; prepare and/or deposits daily receipts. Occasionally take rent payments and run through HDS system.
• Visit tenants on a scheduled and unannounced basis, if needed to determine lease conformance.
• Calculate payments, rents and utility adjustments as required by Low Rent programs.
• Compile data, prepare designated statistical reports as required; prepare statements of operations for Low Rent. Prepare and submit monthly accounts receivable and outstanding payments owed to the GTB Housing Department.
• Perform general clerical duties as required in maintaining the section assigned. Utilize the computer in updating tenant accounts for accuracy and make corrections when needed.
• Work with broad based GTB Housing Department programs and on programs to meet special needs of tenants.
• Explain GTB Housing Department policies, rules and regulations and review Rental Lease contract with home buyer/residents.
• Inform the Assistant Housing Manager of any problems or impediments relevant to tenancy or housing programs.
• Prepare or cause to be prepared leases, to the extent possible, for annual re-certification, rent recalculations, send out lease violations, delinquent notices, prepare following violation letters, prepare per cap petitions and court summons, assist with evictions.
• Interview residents in completion of annual re-certification and prepare required computer input documents, re-certification documents and move-out letters.
• Coordinate with maintenance staff and identify repair needs; take corrective action when indicated. Strive to maintain a 97% occupancy rate each month.
• Counsel with residents regarding rights and obligations.
• Initiate termination for certain prescribed lease violations (including legal actions).
• Sign and explain inspection reports and tenant leases.
• Contact and maintain working relationship with Accounting Department and Housing Bookkeeper in efforts to maintain account receivables and payables.
• Other duties as assigned by your supervisor

OTHER SKILLS AND ABILITIES

• Must have outstanding written and verbal communication skills.
• Good time management and organizational skills are critical.
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Exceptional detail and follow-up skills.
• Work requires proficiency in computer literacy, preferably in Microsoft Windows, Word, Excel, Outlook, Power Point, and other Microsoft office products and database applications.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Must be able to deal with difficult people without losing perspective.
• Ability to effectively establish priorities and meet deadlines.
• Must have basic knowledge of business and accounting systems and methods.
• Must have general knowledge of applicable laws, regulations, rules, procedures, and administration is required.

EDUCATION and/or EXPERIENCE

High School diploma or GED certificate. Associates Degree in Business, Secretarial Sciences, and Administrative Services preferred, or equivalent experience and education as determined by the Department Manager. One year of experience in a related field.

OTHER REQUIREMENTS

• Must maintain the highest level of confidentiality on all matters pertaining to the present and perspective tenants of the Grand Traverse Band Housing Department.
• Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.
• Must have appropriate endorsement for all vehicles required for operation in the performance of duties.
• Must complete Program Directors Training within one year of hire date.
• Must complete the Certified Resident Services track through National American Indian Housing Council (NAIHC) within two years from date of hire.

SUPERVISORY RESPONSIBILITIES

None

EQUIPMENT TO BE USED

General office equipment, such as computers, calculators, modem, fax machine, phone system, etc.

TYPICAL PHYSICAL DEMANDS

Work requires sitting, reaching, walking, bending, stretching, kneeling, crawling, carrying, and may be required to lift up to 25 lbs. Also requires manual dexterity to operate office equipment, keyboarding, copiers, etc. Should have corrected normal range of hearing and sight.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations, while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines. Must be able to make quick, informed decisions.

WORKING CONDITIONS

Setting is inside a multi-person office environment, but it is important to realize that some of the work requires you to travel to the other offices in the six-county service area, and that you are expected to go on-site on a regular basis.

COMMENTS

Native American preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is a must.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Current Openings for Occupancy Specialist NAHASDA/Act 37 Jobs at Grand Traverse Band of Ottawa and Chippewa Indians