Human Services Supervisor

SUMMARY

The Human Services Supervisor/Program Director, under the direction of the Department Manager, is responsible to provide administrative and day-to-day supervisory support to Human Services staff, positions, and functions. This position will provide or delegate confidential service to members requesting assistance with emergency food, heating assistance, weatherization, and/or other emergency services according to assigned grants and funding sources. This position will be responsible for successful provision of multiple program service deliverables ensuring compliance with grant funding mandates dictated by departmental policies and procedures, Grand Traverse Band (GTB) Office of Management and Budgets (OMB), local, state, federal, and tribal codes, laws, and requirements. This position will be tasked with maintaining a digital database that captures qualitative and quantitative data for all Human Services programs. This position will serve as the program director for all Human Services programs and other programs assigned by the Department Manager.

MINIMUM QUALIFICATIONS

• Associate Degree in Business Administration, or related field required. *
• Minimum three years' experience in a human service field (community assistance, family services, case management, social services) required.
• Proficiency in computers using Microsoft® Windows Operating System and Office Suite and/or Google Workspace (Docs, Sheets, Slides, etc.) required.
• Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist department manager and/or human resources to interview, hire, onboard, train, review, mentor, lead, motivate, and develop positions and subordinates; provide coaching, counseling and discipline as required; serve as a role model to subordinates and demonstrate fairness and respect to all employees.
• Communicate with Department Manager on all aspects of Human Services positions, potentially controversial conflicts/issues that arise, matters that affect policy, staff, or morale, and/or have other far-reaching implications.
• Research, develop, and maintain policies and procedures for Human Services positions and functions.
• Strong supervisory skills and ability to proof own work and the work of others.
• Back-up for client intake for all members requesting or requiring assistance from Human Services.
• Back-up for food pantry and food rescue distribution and supporting documentation.
• Responsible for inventory. administrative functions, digital record keeping, data entry, qualitative and quantitative data collection, requisitions, purchase orders, check requests, and other functions to support Human Services programs.
• Deliver food and/or other emergency service items to elders and shut ins.
• Be available after hours for emergency assistance in extreme situations.
• Assure that the safety and well-being of the client, community member, staff, and volunteers is the highest priority.
• Respond to critical situations, provide crisis support to clients within established or defined timeframes.
• Knowledge of and adherence to the Grand Traverse Band Codes, Code, Indian Child Welfare Act, the Michigan Indian Family Preservation Act, department policies and procedures, local, state, federal, tribal codes, laws, and/or requirements and work within best practices.
• Maintain current certifications in CPR, First Aid, Recipient Rights, and Mental Health First Aid as appropriate.
• Develop and maintain digital client files according to departmental policies and procedures; program, funding source, local, state, federal, tribal codes, laws, and/or requirements.
• Locate appropriate resources and make appropriate referrals, assist clients and/or their families with completing forms for various local, state, federal, and tribal social services.
• Coordinate with other departments and outside agencies or organizations for social service programs to provide outreach to clients and their families to maximize operational effectiveness, services, and support to the community and public served.
• Mandated reporting to supervisor and authorities.
• Prepare, coordinate, facilitate education, support groups, and/or informational articles to the community, other departments; and/or serve on projects and committees as assigned.
• Complete program specific paperwork, itineraries, logs; monthly, quarterly, annual narrative and statistical reports as needed and/or required within established or defined timeframe.
• Participate in staff meetings, team meetings, case related activities such as case consultations, in-service trainings, etc.
• Knowledge of and adherence to the highest level of confidentiality on all matters involving clients and families being served or visiting Human Services, Anishinaabek Family Services (AFS), and Behavioral Health Services (BHS) offices, as outlined in the Code of Federal Regulations 42 Part 2, Health Insurance Portability Accountability Act (HIPAA), the Grand Traverse Band Codes, Personnel Policy, and/or other regulatory agency.
• Other duties as assigned.

OTHER SKILLS AND ABILITIES

• Must be able to handle, and/or redirect potentially hostile clients, family members, and/or other inappropriate adversarial situations.
• Must be able to work in high stress environment, handle difficult situations, and maintain objectivity.
• Must be able to establish appropriate boundaries with clients and families.
• Ability to quickly evaluate alternatives and decide on a plan of action; use judgment and emotional intelligence in identifying and selecting the most appropriate procedures to use, and/or follow in determining which of several established alternatives to use.
• Recognize problems or deviations from normal procedures and consult with supervisors to create a plan and/or solution; situations not covered by precedents or guidelines are referred to a supervisor.
• Demonstrate, according to the seven grandfather teachings, a commitment to cultural programming by learning of cultural teachings, participating in, and coordinating cultural activities for clients, providing continuous support for the enhancement of the culture, language, and traditions.
• Demonstrate sensitivity to the needs of others, open-minded to individuals' needs, situation, and specific background and/or culture.
• Demonstrate active listening skills, such that the clients' needs, issues and/or problems are heard and addressed.
• Must be able to communicate effectively, have excellent oral and written verbal communication skills with a diverse range of audiences and settings, with the ability to prepare clear, concise, thorough, meaningful, and grammatically correct written reports and/or other written documents.
• Must have good time management, prioritization, follow-up, follow-through, and organizational skills with the ability to plan, prioritize, and manage workload to meet goals and needs in a timely manner.
• Excellent interpersonal skills and ability to work in a professional and courteous manner, sustaining professionalism under duress, and maintaining positive working relationships and communication with internal and external contacts.
• Basic knowledge of business, budgeting, accounting, purchasing, and planning.
• Proficiency in computers using Microsoft® Windows Operating System, Office Suite, and Outlook; Google Workspace (Docs, Sheets, Slides, etc.) and proper use of other office equipment.

EDUCATION and/or EXPERIENCE

• Associate Degree in Business Administration, or related field required. *
• Minimum three years' experience in a human service field (community assistance, family services, case management, social services) required.
• Proficiency in computers using Microsoft® Windows Operating System and Office Suite and/or Google Workspace (Docs, Sheets, Slides, etc.) required.

DRIVING REQUIREMENTS

Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

SUPERVISORY RESPONSIBILITIES

Supervises all Human Services staff, positions, and functions.

EQUIPMENT TO BE USED

General office equipment such as computers, copiers, fax machine, phone system, etc.

TYPICAL PHYSICAL DEMANDS

Involves sedentary work, with some lifting, reaching, walking, and lifting heavy objects up to 50 pounds. Also requires manual dexterity to operate office equipment, keyboarding, etc. Should have corrected normal range of hearing and sight.

TYPICAL MENTAL DEMANDS

• The work environment could present out-of-the-ordinary job risks; there could be a risk for the safety of the worker and clients. There could be a risk of liability against the worker due to the nature of the position and clientele.
• During the delivery of services, you may be working with clients who may have HIV, Hepatitis A, Hepatitis B, Hepatitis C, as well as other infectious diseases.
• Some assignments will involve clients who are or were victims of crime, recovering from physical, sexual, and emotional abuse with the potential to exhibit violent, suicidal, or abusive behaviors.

WORKING CONDITIONS

• Normal office environment with anticipated automobile travel for client visits in the six-county service area. Some work to be performed in the three GTB satellite offices (Traverse City, Charlevoix, and Benzie). Position may require flexible schedule, events, conferences, and trainings outside normal working hours.
• May also provide services at schools, in hospitals, jails, and other locations in the six county service areas. At times, these services are provided collaboratively with other internal and external professionals.

COMMENTS

Native American preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy regarding confidentiality is a must.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time through approved motion by Tribal Council. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Current Openings for Human Services Supervisor Jobs at Grand Traverse Band of Ottawa and Chippewa Indians