Housing Assistant Manager

SUMMARY

The Assistant Housing Manager will coordinate, monitor, and manage operational aspects of Housing Programs. Assist staff in dealing with housing complaints and coordinate any research to determine the best course of action to resolve the complaint. This position will create reports; make recommendations and supervisory suggestions to the Housing Development Manager. As an operational manager, he/she must follow all policies and procedures adopted by the Grand Traverse Band (GTB) Tribal Government, as well as the federal regulations pertaining to the management of the GTB Housing Department Programs. The Assistant Housing Manager reports directly to the Department Manager and provides recommendations when called upon.

MINIMUM QUALIFICATIONS

• Associates degree in business or related field required.
• Must have at least three (3) years of experience in housing assistance programs.
• Must have basic knowledge of business, budgeting, accounting, purchasing and planning.
• Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Provide assistance to clients in a professional and helpful manner.
• Possess the necessary analytical skills to develop and implement new and/or innovative procedures to enhance methods of operations.
• Monitor collections and compliance to assist Occupancy and other staff. To interface with clients on these issues.
• Assist Department Manager and Bookkeeper in developing and monitoring of budgets for all departmental programs.
• Oversees operations. Resolves daily problems or concerns and brings major problems to the attention of the department manager and assists in developing solutions.
• Coordinates services of Housing department with other Tribal departments or external clients as needed and directed by the department manager.
• Develops and recommends policies, procedures, and operating guidelines related to operation of department, subject to approval of the department manager.
• Assists department manager with administrative projects or areas of responsibility as required.
• Assists Occupancy, Bookkeeper, Procurement Coordinator and other staff with areas of responsibility as required.
• Performs professional responsibilities in area of specialty as needed.
• Maintain contact with community resources for purposes of recruitment, revenue generation, program evaluation, and maintaining relationships with community organizations and activities.
• Provide expertise and services requiring specific knowledge and/or skill in any given area relating to the housing department.
• Must exercise sound judgment and make independent decisions, as delegated, consistent with policy.
• Provide instruction to the housing staff including training to improve problem solving, decision-making, fiscal management, conflict resolution, computer skills, and cultural awareness in order to build a professional team.
• Ensure that all housing staff understand and observe housing confidentiality.
• Assist in the coordination and development of proposals/applications for grant funding for Housing programs and services with assistance of the Program Evaluation & Development (Grants) under the supervision of the Department Manager.
• Assist in reviewing documents and policies as necessary to further the goals of the GTB Housing Department.
• Assist staff in dealing with housing complaints, and coordinate any research to determine best course of action to resolve the complaint.
• Assist in the implementation of decisions of the Department Manager; exercises judgement in analyzing administrative, public relations, housing development, and tenant/homebuyer problems.
• Assist in resolving fiscal, development, public relations, and tenant/homebuyer problems on a daily basis.
• Attend all necessary training, workshops, continued education, in order to develop and maintain management skills as approved by the Department Manager.
• Other duties as assigned by your supervisor.

OTHER SKILLS AND ABILITIES

• Must have outstanding written and verbal communication skills.
• Good time management and organizational skills are critical.
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Work requires proficiency in computer literacy, preferably in Microsoft Windows, Word, Excel, Outlook, Power Point, and other Microsoft office products and database applications.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Must have extensive knowledge of NAHASDA and HUD development, low-income, home ownership rental units, tenant issues, financial statements, and property management.
• Must be familiar with home maintenance concerns, possess working knowledge of accounting and be able to assist in the management of a diverse housing staff.
• Must have knowledge of GTB Policies & Procedures as it pertains to procurement and contracting
• Ability to work as a team and collaborate with GTB Housing Department employees.
• Ability to write reports, business correspondence, client correspondence and procedure manuals is a must.
• Must have general knowledge of applicable laws, regulations, rules, codes, procedures and administration.

EDUCATION AND/OR EXPERIENCE

• Bachelors Degree in Business Administration or a related field preferred.
• Associates degree in business or related field required.
• Must have at least three (3) years of experience in housing assistance programs.
• Must have basic knowledge of business, budgeting, accounting, purchasing and planning.
• Must complete Program Directors Training with one year of the hire date.

OTHER REQUIREMENTS

• Must have a valid and unrestricted Michigan Driver's License and be able to be insured by GTB's driver's insurance carrier.
• Must have documented administrative experience along with documented successful grant writing experience.
• Must maintain the highest level of confidentiality on all matters pertaining to the present and perspective tenants of the Grand Traverse Band Housing Department.

SUPERVISORY RESPONSIBILITIES

This position will assist in the supervision of the assigned Housing staff.

EQUIPMENT TO BE USED

General office equipment, such as computers, calculators, copier, fax machine, and phone systems, etc.

TYPICAL PHYSICAL DEMANDS

Work requires sitting, reaching, walking, bending, stretching, kneeling, crawling, carrying, and may be required to lift up to 25 lbs. Also requires manual dexterity to operate office equipment, keyboarding, copiers, etc.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations, while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines. Must be able to make quick, informed decisions that may have a major bearing on the direction of the project.

WORKING CONDITIONS

Setting is inside a multi-person office environment; however, periodic overseeing of construction projects in the six county service areas will be required. You will be required to travel locally and out of town for work related functions as deemed necessary for the needs of the GTB Housing Department. Air travel may be required periodically.

COMMENTS

Native American preference will apply. Must be able and willing to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is a must.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Current Openings for Housing Assistant Manager Jobs at Grand Traverse Band of Ottawa and Chippewa Indians