Dental Receptionist

SUMMARY

A dental receptionist is the person who greets patients and potential patients in a dental office. A dental receptionist needs to be able to maintain personal records for both patients and for the office staff and use a computer well to input these records.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.
• Some relevant experience working in a medical or dental office. Relevant experience in a dental office preferred.
• Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

ESSENTIAL DUTIES AND RESPONIBILITIES

• Answer daily incoming calls with a positive voice; monitor voice mail, and returns calls
• Meet and greet patients; check patients in and out
• Pull & file charts; run daily schedules & route slips
• Participate in the billing process as directed including submitting changes, posting payments, resubmitting claims.
• Update patients Health History Form, Insurance and HIPAA
• Schedule patients appointments for Dentist and Hygienist using software program
• Schedule patients in specialty offices (upon referral)
• Email referrals to specialty officers, along with reports and digital x-rays
• Run recall cards monthly for Hygienist
• Enter treatment plans in computer for each patient
• Be available for training to update skills and other skills necessary for growth of the position
• Collect weekly time sheets for each employee in the dental office
• Maintain patient confidentiality as per Health Insurance Portability and Accountability Act (HIPAA) of 1996 and complete HIPAA compliance training.

OTHER SKILLS AND ABILITIES

• Must have an understanding of dental procedures and anatomy of the mouth and teeth to be able to communicate easily with other professionals in this field.
• Must have some knowledge of dentistry so that you can answer questions that the patients may have.
• Ability to work collaboratively with other areas and personnel with the Health Clinic.
• Must work closely with, and under the supervision of the dentist.
• Must have outstanding written and verbal communications skills.
• Good time management and organizational skills are critical.
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Exceptional detail and follow-up skills.
• Work requires proficiency in computer literacy, preferably in Microsoft Windows, Word, Excel, and other Microsoft office products and database applications.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Must have knowledge of principles and practices of dental and administration gained through education and experience.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.
• Some relevant experience working in a medical or dental office. Relevant experience in a dental office preferred.
• Must have a valid unrestricted driver license and be insurable by the GTB insurance carrier.

EQUIPMENT TO BE USED

General office equipment such as: calculator, computer, copier, fax machine, phone system

SUPERVISORY RESPONIBILITIES

None

TYPICAL PHYSICAL DEMENDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

TYPICAL MENTAL DEMANDS

The employee uses judgment in identifying and selecting the most appropriate procedures to use, or in determining which of several established alternatives to use. Some deadlines are involved, so there is time pressure on occasion

WORK CONDITIONS

A good deal of work is performed in dental environment, but it is important to realize that some of the work is at the different offices within the Health/Dental Clinic.

COMMENTS

Native American Preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentially is a must.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time through approved motion by Tribal Council. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Current Openings for Dental Receptionist Jobs at Grand Traverse Band of Ottawa and Chippewa Indians