Clinic Receptionist

SUMMARY

The Clinic Receptionist is responsible for scheduling patients, greeting patients, maintaining smooth patient flow, making patients feel comfortable, and maintaining a confidential environment in the Clinic. Works closely with the Medical Records Clerk and will be required to share the respective duties of this position on a regular basis. Will support vaccination clinics and COVID-19 testing efforts, including administrative and clinical work.

MINIMUM QUALIFICATIONS

• High School diploma or GED certificate.
• One year of experience in a medical office setting preferred.
• Understanding of medical terminology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain patient confidentiality as per Health Insurance Portability and Accountability Act (HIPAA) of 1996 and complete HIPAA compliance
• Reports to work promptly as front-line employee of the clinic to include reporting time and end of the day adjusting schedule to meet the extended hours of
• Responsible for the management Utriage of incoming calls to the
• Follow all patient registration policies and procedures to include maintaining patient demographic information.
• Greet patients in a timely and appropriate manner either in person or on the phone.
• Ensures that all patients sign a current release form as required for HIPAA
• Ensures that all patient registration information is current upon each check
• Responsible for collecting patient health histories (long and/or short) as directed by
• Work with RPMS Coordinator to ensure patients are eligible for Clinic services prior to being
• Responsible for verification of current medical insurance coverage using available res
• Basic PC data entry to include preparation of clinical information for data
• Basic scheduling knowledge and scheduling
• Basic corrections of PCC data entry errors.
• Complete and distribute patient appointment schedules to appropriate staff per
• Alert nursing staff and physicians about changes in daily schedule.
• Follow appropriate procedures for walk-in
• Maintain the timely flow of patients/visitors in and out of the waiting room.
• Monitor and maintain the orderly appearance of the reception office and waiting room to include disinfecting all hard surfaces and toys daily.
• Ensures that all records are complete and accurately documented, readily accessible and systematically organized.
• Monitors medical records to make sure charts are complete, up to date, and include all appropriate information such as accurate patient identification and demographic information, appropriately signed consent forms, pertinent medical history, assessment of the health status and health care needs of the patient, including patient vitals, chief complaint and symptoms as described by the patient, etc.
• Attend workshops and seminars for professional development.
• If proper information and documentation are not included in the medical record, works with clinical staff to make sure missing information is put into the medical record.
• Pulls charts for next day's appointment; pulls charts for afternoon appointments. Collaborate with nursing staff in pulling charts for walk-in patients.
• Refills charts in timely manner throughout the day.
• Collect information regarding patients utilizing all GTB health services, including Health Clinic, Community Health (CHRs, BCCP, etc.), Behavioral Health, ICW, Optical, etc.
• Consult with staff and management regarding eligibility and registration issues.
• Keep updated regarding "user pop" and eligibility issues/trends. Educate other GTB personnel about new guidelines, regulations, etc.
• Coordinates and implements special medical records projects as assigned.
• Attend meetings as requested by supervisor(s).
• Assist other staff as needed and accept other duties as assigned.
• Ability to multi-task and to prioritize duties and assignments appropriately and effectively.
• Adherence to medical/universal precautions in accordance with GTB Clinic Policies and Procedures.
• Maintains RPMS Data Entry with a minimum requirement of knowledge specific to RPMS/Patient Registration/Scheduling/PIMS/PCC Data Entry/RCIS and ROIS packages.
• If proper information and documentation are not included in the medical record, works with clinical staff to make sure missing information is put into medical record.
• Ensures that all documentation is appropriately signed and dated.
• Responsible for the maintenance of 3rd party compliance including HIPAA, Medicare, Medicaid, etc.
• Support all vaccination clinics and COVID-19 testing efforts as directed, including administrative and clinical work.
• Support all vaccination clinics and COVID-19 testing efforts as directed, including administrative and clinical work.
• Must maintain confidentiality at all times.

OTHER SKILLS AND ABILITIES

• Must have excellent verbal and written communication skills.
• Must have excellent interpersonal skills with demonstrated patience, tact and respect.
• Must have exceptional detail and follow-up skills.
• Must have proven proficiency in computers, including Microsoft Windows Operating System and Microsoft Office Suite and the Resource Patient Management System (RPMS).
• Must possess the ability to listen effectively to patient needs and exercise good judgment in directing patients.
• Must be compassionate to those less fortunate and in need and sensitive to cultural and traditional methods.
• Input and provide statistical data for all health programs on a regular basis.
• Maintain accurate and updated patient information.
• Assist clients in completing registration process in accordance with Clinic policy.
• Follow all clinic policies and procedures at all times.

EDUCATION AND/OR EXPERIENCE

High School diploma or GED certificate.

One year of experience in a medical office setting preferred.

Understanding of medical terminology.

OTHER REQUIREMENTS

Must cross train in the following areas:

• Scheduling of patients according to RPMS/or required data entry program
• Patient intake, Data entry
• Basic Purchased Referred Care knowledge. Basic understanding of benefits coordination.
• Ensure all 3rd party payers' resources are identified

SUPERVISORY RESPONSIBILITIES

None

EQUIPMENT TO BE USED

General office equipment such as computers, calculators, modem, copiers, fax machine, telephone systems, etc.

TYPICAL PHYSICAL DEMANDS

Work requires sitting, lifting, reaching, walking, and lifting heavy objects, such as a case of paper or several books at once. Need to be in good physical and mental health. Assisting of patients may be required from time to time. Also requires manual dexterity to operate office equipment, keyboarding, copiers, etc.

TYPICAL MENTAL DEMANDS

The employee uses judgement in identifying and selecting most appropriate procedures to use, or in determining which of several established alternatives to use. Some deadlines are involved, so there is time pressure on occasion.

WORKING CONDITIONS

A good deal of work is performed in an office environment, but it is important to realize that some of the work is on the floor and in the other offices.

COMMENTS

Native American Preference will apply. Must be willing and able to pass a criminal history background check with no felonies or serious misdemeanors and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is a must.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. * Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Current Openings for Clinic Receptionist Jobs at Grand Traverse Band of Ottawa and Chippewa Indians